Refund & Cancellation Policy

1. Cancellation Policy

• You can cancel your order yourself any time before it is shipped: go to My Orders, tap Need help? on the order, then Cancel this order. You will see exactly how much will be refunded before you confirm.
• Once an order has shipped it can no longer be cancelled, but you can still report a damaged or incorrect item as described below.
• We may cancel an order ourselves (for example if an item is out of stock or we cannot deliver to your address). In that case you receive a full refund.

2. Return Eligibility

Since honey is a perishable food product, we do not accept returns unless the product is received in a damaged condition or is incorrect.

3. Damaged Products

If you receive a damaged or broken jar, please take a photo immediately and contact us at info.krishnanaturals@gmail.com within 48 hours of delivery, or use the return request form. We will ship a replacement or issue a full refund.

4. Refund Process

• Cancelled by you (prepaid orders): we refund the amount you paid minus the payment gateway charge (the fee plus GST that our payment partner Razorpay charges on the payment, typically about 2–2.4% of the amount). The exact amount is shown before you confirm the cancellation.
• Cancelled by us, or damaged / wrong item: full refund, with no deduction.
• Cash on Delivery and unpaid orders: no payment was taken, so there is nothing to refund.
• When you cancel a prepaid order, our team reviews and approves the refund within 1–2 business days. It then goes back to the original payment method (the same UPI ID, card or bank account) and usually reaches your account in 5–7 business days, depending on your bank.
• You will receive an email and notification when the refund is started and when it is completed, and can follow its status on the My Orders page.